If you decide to cancel an order after we have dispatched the product/s, you will be under a duty to return them to us, at your own risk. We will not pay for delivery of returned items. All products should be returned within 30 days after the items have been delivered to you. In the time until they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused (except to the extent necessary to examine them) and in the same condition in which you received them together with the original packaging and paperwork.
After you have cancelled your order and returned the products as specified above within the first 14 days from when you acquire physical possession of the products as per your legal rights, we will refund in full any sum debited by us. We will notify you of your refund via email within reasonable period of time. Refunds of products purchased as gifts can only be given to the Credit Card account holder of the person who placed the original order. We endeavour to process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.
Please be advised that you cannot return any unsealed products for health protection and / or hygiene reasons.
In case of returns of products after the first 14 days until the 30th day, we will either provide you with a credit note or a replacement of the
product will be given. Please contact Customer Services for more information on credit notes and replacement of products. Please be advised that you cannot return any unsealed products for health protection and / or hygiene reasons.
If any of the products purchased are damaged, incorrect or faulty when delivered to you, we may offer a refund or replacement of the product as appropriate or a credit note, in accordance with your legal rights. If you believe a product is faulty, you should return the product to us in accordance with the returns procedure. If you have any questions regarding returns, please contact Customer Service.
Returns can be made via Drugsales Ltd office on presentation of a Drugsales Ltd invoice (provided on delivery of product/s) and as specified above. In case of all returns, You can either exchange a product with a replacement or request to have a credit note. This without prejudice to your legal rights.
PLEASE BE AWARE THAT THE FOLLOWING CANNOT BE RETURNED AND ARE NOT EXCHANGEABLE:
- Products on special offer
- Seasonal Products
- Gift sets
Products purchased online from our Site or via telephone order between December 1st and 24th December can be returned for a credit note until January 31st. Please ensure that items are undamaged and in their original condition, and that you are able to provide our Customer Serviceteam with your order details or gift receipt. All other terms of Drugsales Ltd Return Policy shall continue to apply.
Our policy on refunds, returns and cancellations does not affect your statutory legal rights.
All prices displayed on the website are indicated in Euro and are inclusive of applicable Malta VAT rates of 18% or 5% depending on the applicable rate. Delivery charges (where applicable)are not included in the indicated price but will be added to the total amount once you have selected a delivery option.
Prices for our products are subject to change without notice.
Although we try to ensure all our pricing displayed on the Site are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price, failing which it will be cancelled.
Drugsales Ltd endeavours to ensure that all goods offered on the Site are available at the same price as in our outlets. However, from time to time we may offer additional discounts for purchases online that do not apply in the Store or vice versa. Additionally, items offered as sets on the Site may not be offered as part of a set within the Store and individual prices may apply.
The Store may also run additional discount promotions for purchases made by any of our accepted payment methods, including during the Christmas and Sale periods. Please be advised that this may not apply to purchases made through the Site or over the telephone.
Limited Licence to use Website
Unless otherwise stated, Drugsales Ltd and/or its licensors own the intellectual property rights in the website and material on the website including all text, graphics, logos, button icons, images, data compilations and software used in connection with the Site. The trademarks, logos and service marks displayed on the Site are the registered and unregistered marks of Drugsales Ltd. All other trademarks not owned by Drugsales Ltd that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Subject to the licence below, all these intellectual property rights are reserved.
We grant you a limited, revocable and non-exclusive license to access and make personal use of the Site. This limited licence does not include the right to:
- Republish material from this website (including republication on another website);
- Sell, rent or sub-license material from the website;
- Show any material from the website in public;
- Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
- Edit or otherwise modify any material on the website; or
- Redistribute material from this website.
Acceptable use of this website
You may not use the Site or its contents:
- For commercial purposes;
- For resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of
- the Site (e.g. item listings, descriptions, prices);
- To download (other than page caching) or modify the Site, or any portion of it;
- To interfere with or disrupt any network or website connected to the Site or gain unauthorised access to other computer systems;
- To interfere with the enjoyment or use of the Site by any other person;
- In any way that causes, or may cause, damage to the website;
- For any purpose which is unlawful, illegal, fraudulent, or harmful or in any similar purpose or activity.
In addition you may not, in relation to the Site, use any:
- Data mining, robots, or similar data gathering and extraction tools;
- Framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the Site;
- Meta tags or any other “hidden text” which uses our name or trademarks.
- Using the Site does not give you permission to link to it or to use any of -the trade marks, designs, get-up and/or logos contained within it.
- You must not transmit through or to the Site any defamatory, threatening, obscene, distressing, harmful or pornographic material or material
- which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or
- which does not comply with all relevant laws.
- You must not conduct any data collection activities on or in relation to this website without Drugsales Ltd written consent.
- You must not use this website to transmit or send unsolicited commercial communications.
Third Party Links
This website may include links to third party web sites (“Third Party Site(s)”) from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and Terms and Conditions of use of Third Party Sites accessible from this website.
We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided “as is”. Accessing the website is entirely at your own risk.
Nothing on this website constitutes, or is meant to constitute, advice of any kind.
Limitations of Liability
We do not accept liability for any direct, indirect, special or consequential loss or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contacts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations apply even if Drugsales Ltd has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.
By using this website you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
You hereby indemnify Drugsales Ltd and undertake to keep Drugsales Ltd indemnified against any losses, damages, costs, liabilities and expenses (including without limitation to legal expenses and any amounts paid by Drugsales Ltd to a third party in settlement of a claim or dispute on the advice of Drugsales Ltds’ legal advisers) incurred or suffered by Drugsales Ltd arising out of any breach by you of any provision of these Terms and Conditions, or arising out of any claim that you have breached any provision of these Terms and Conditions.
Breaches of these Terms and Conditions
Your account details
You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to third parties, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password, we will reset it upon you request and send it to the email address, which you specified upon registration.
Your account can be cancelled by contacting Customer Service.
We reserve the right to refuse service and/or terminate accounts, without prior notice, if you violated these Terms and Conditions, or if we decide, in our sole discretion, that it would be in Drugsales Ltd best interest to do so.
We have the right to amend, change and revise the Drugsales Ltd website and correct or update information (including goods information) without notice.
We reserve the right to vary these terms and conditions from time to time where we consider it reasonable and necessary to do so. Our new terms will be displayed on the site and by continuing to use and access the site following such changes, you agree to be bound by any variation made by us.
It is your responsibility to check these terms and conditions from time to time to verify such variations.
If a provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted and the rest of the provision will continue in effect.
Failure by us to enforce a right does not result in a waiver of such right.
Drugsales Ltd may transfer, subcontract, assign or otherwise deal with Drugsales Ltd rights and/or obligations under these Terms and Conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract, assign or otherwise deal your rights and/ or obligations under these Terms and Conditions.
These Terms and Conditions will be governed by and construed in accordance with the Laws of Malta.
Any disputes relating to these Terms and Conditions shall be determined and finally settled through Arbitration. The parties agree that, in such case, any disputes shall be referred to the Malta Centre for Arbitration located in Valletta, Malta, and each dispute shall be determined in accordance with Maltese law and regulated by the procedure and Rules of Arbitration which govern arbitrations in Malta. Disputes will be settled by one arbitrator appointed in accordance with those Rules, unless the parties agree otherwise. The arbitration shall be conducted in the Maltese language. The seat of arbitration shall be Malta unless the parties otherwise agree. The decision given by the arbitral tribunal shall be final and no appeal shall lie from such a decision.
These Terms and Conditions were last updated on the 26th February, 2021.